Returns & Exchanges
At Orientalmart, we take pride in the quality of our authentic food products and aim for your complete satisfaction with every order. If you receive a damaged or incorrect item, our streamlined return process ensures a quick resolution to keep your kitchen stocked.
Check Eligibility
Ensure your request is made within 14 days of delivery; please note that perishable goods and opened food items cannot be returned for hygiene reasons.
Contact Support
Email our customer service team with your order number and clear photographs of any damaged packaging or incorrect items received.
Await Authorization
Our team will review your claim within 48 hours and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.
Receive Refund or Replacement
Once we verify your return, we will issue a full refund to your original payment method or dispatch a replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing